Tips Diversity can improve business decision-making and even catalyze innovation. Multicultural organizations have the benefit of accessing a wider net of knowledge and perspectives.
Get Full Essay Get access to this section to get all help you need with your essay and educational issues. Get Access Intercultural Communication in the Workplace Paper Essay Sample Communication is a very important aspect of any organization that seeks to achieve success.
It becomes more vital in the event the employees come from different cultural backgrounds as culture has a great influence on how people perceive things and react to them.
Intercultural communication at the workplace is therefore a very crucial issue that no organization should ignore. Most modern organizations have realized the value of diversity and tend to employ people with different cultural backgrounds.
Cross cultural interactions do raise simple but very delicate and confusing issues that few people seem to be willing to address in most workplaces.
The many cultural groups in the world do have different patterns of values, rules and behavior. Failure to establish intercultural communication at the workplace can be a very costly mistake. This paper seeks to identify and evaluate a scenario or situation in which intercultural communication is a disturbing issue.
The Communication Issue Scenario BMC Intercultural communication is important for an based in Los Angeles California recently transferred a new Director of their marketing operations through promotion from one of their Indian international office.
In an effort to fit well in the American society, he prefers to be called Roger in spite of his full name being Rajaniud Marahabat.
She is eager to the organization value and self worth. In her first encounter with Roger, she immediately developed an attitude of passiveness as well as studiousness towards him.
She assumes that he is a smart but very reserved, friendly, polite, deeply religious and married hence on interested in romance escapades with workmates. After they talk a while about things that are not work-related such as politics and life in the United States, Simpson, as ambitious as she is perceives this to be an opportunity for networking.
Simpson decides she needs to find a way of creating comradeship with Roger and offers to show him around California.
Californian women as compared to those from other parts of the world are more straightforward and extremely aggressive. In the United States, it is normal for men and women to do things together such as going to movies, shopping, to lunch and other social gatherings just as friends or colleagues without any implications of a date.
Roger however perceives Simpson to be interested in dating and even conspired to marry him because his culture does not allow men and women to see each other or do things together casually.
Women are not aggressive in nature and do not out with a man without the company of other women or some kind of escort. In the Indian culture, if individuals of opposite sex meet together and particularly if it is the women that initiate the meeting then the goal is romance or implication that there is commitment.
He therefore saw this as a potential opportunity to have a sexual relationship with Simpson especially since he had not been around a woman in a very long time. Since Simpson was very friendly and smiled a lot when talking to him, Roger assumed her to be one of those American women he had read about and watched in the films.
Roger shocks Simpson by putting his hand on her legs during the drive. Since she has no idea what his intentions are, she pushes his hand away.
Roger thinks that it is a tease and advances again. Simpson is so appalled and explains that she is not interested sex or him as she was already married leaving Roger not only confused but frustrated as well.
Simpson gets so angry and even fears that the encounter and her refusal to comply will have effect on her position, one that she really cherished at work. Diagnosis of the Scenario An Intercultural conflict has clearly occurred in this scenario.
Both Roger and Simpson are guilty of assuming, being ignorant and stereotyping the true cultures of each other. Each one of them conveyed an interest through verbal as well as body language that that was misunderstood by the other.
Knapp defines intercultural conflict as the incompatibility whether actual or perceived of norms, goals, values or processes between more than one cultural parties over identity, procedural, relational or content issues. In the scenario, neither of the two parties communicated effectively. Neither of the conveyed messages was received as intended by the communicator resulting to the creation of vulnerability and frustration.
In order to operate effectively and achieve success in the international market, business managers require to posses the tools and skills that will enable them to be intercultural professionals.This workshop presents an overview of the theories and tools of intercultural communication flexibility, effective approaches to teaching this important subject, and a selection of appropriate teaching methods.
Importance of Communication in an Organization Effective Communication is significant for managers in the organizations so as to perform the basic functions of management, i.e., Planning, Organizing, Leading and Controlling.
Sep 18, · 6. Importance of Intercultural Communication Essay Importance of Communication - Words. Importance of Communication Kamesha Ealom Composition1 English S14 June 28, Julie King South University Online Communicating effectively is a must posse’s skill, although it is important it also pertains to listening.
Intercultural communication skills are those required to communicate, or share information, with people from other cultures and social groups.
While language skills may be an important part of intercultural communication, they are by no means the only requirement. Intercultural communication also. Intercultural communication offers the ability to deal across cultures, which is increasingly important, as the world gets smaller.
Getting smaller doesn’t mean the world is becoming identical, it means having more and more contact with people who are culturally different. In intercultural communication, it includes verbal ability, non-verbal ability and adaptability to different cultures.
So the nonverbal communication is a very important.